Questions & Answers

When placing an order for labels the quantity of labels is sold per item. For example "plain flour" or "self raising flour" is 1 label not 2 or 3. 

Yes! Most of all our labels are fully customisable. So you can select the wording you require. 

There are a few packs that are sold as pre made designs. This will be listed in the listing or title.

When you purchase any of the packs for example the 10 packs, 30 packs etc you are purchasing a bulk price for labels not 10 of the same label. The bulk packs are more cost effective the more you order. If you are wanting to order only 3 single labels use the quantity selector to select the number of single labels you want and add them to cart.
Please note that if you select quantity 2 and then 50 labels this will give you 100 labels at checkout.

Let me know what you want to order simply by adding your list of labels to the "Notes to Seller" Box. Alternatively you can email me a list to prettylittledesigns@outlook.com.au In the notes to seller please inform me you will email the list over with your order number in the subject line. When leaving a list on the website list your labels with simply a space only. Please do not add commas, full stops no spaces. example - Self Raising Flour Plain Flour Sugar Caster Sugar. 

Failure to leave lists or email them over can cause delays in the orders.

No problems! Use the drop down box and select the single label option. Please leave notes for the additional labels you require. There is instructions in the listing on how to do this.

You can use the listing for Laundry and Cleaning Labels and select one of the fonts there if you prefer something different than our regular labels.

COVID - 19 SHIPPING UPDATE INTERNATIONAL SHIPPING.

New Zealand customers we are still able to send labels only when ordered online and these will now only be sent via registered post which will be reflected in the shipping cost. Please allow 30-40 days for your item to be delivered from, dispatch. Please note We are NOT able to send any fragile, glass or wooden items to New Zealand. If you would like a quote for postage for our bathroom bottles, please contact prettylittledesigns@outlook.com.au with your shipping details. 

International Shipping - We are not currently shipping internationally, due to Covid - 19. When the service resumes, we will still only continue to send labels internationally - fragile and bulky items will still be unavailable to our international market.

YES! We ship our labels all over the world. Your postage fee will be calculated at checkout, however please note we can not send bulky or fragile items internationally. If you see the message 

'There are no shipping method available for your cart or address.'

This means your items have exceeded our website weight and it will require a custom shipping quote from our team. Please email a screen shot of your cart items and address details for our team to provide a custom shipping quote. These prices start from $20.00 depending on the weight. 

PLEASE FIND MORE DETAILED INFORMATION ON DELIVERY & SHIPPING HERE

Most of all your orders are shipped with Australia Post and Sendle. I upgrade all your Australia Post orders with priority post stamps. This helps to speed the process up. Most orders will be received a week after dispatch however we can not be held responsible for delays with Australia Post so please allow 10 full business days for your order to arrive before contacting us.

Sendle orders can take 4-8 days. You will receive email updates from Sendle on your order.

PLEASE FIND MORE DETAILED TRACKING & DELIVERY INFORMATION HERE

All our labels are shipped with Australia Post. Your order will be shipped once it has been completed within our current turn around times. Shipping and handling costs start from $5.95 you final postage fee is calculated at checkout.

Please be advised we do everything we can to ensure you receive your items as quickly as possible but can not be responsible for how long Australia Post takes to deliver your item. Please allow 10 working days for it to arrive.

Please find more detailed information on shipping here

FREE Standard Shipping on orders over $250AUD Australia wide!* 

Our labels are worth the wait, I promise! I do my best to get your orders out to you asap, however Pretty Little Designs is a small business and every order is made to order so please allow 10 buisness days for your order to be dispatched. At times we experience a higher than normal orders through the website. If we are going to be longer than our 10 days you will see it in our header of the website. If you require your order quicker than out wait times there is a RUSH MY ORDER option. This will see your order made within 3 business days. Please read the product description before purchasing.

All our labels are made of a high performance, premium quality vinyl. The vinyl has a high grade solvet based adhesive that allows set application and a clean removal. Each label is made waterproof and weather resistant vinyl. They are removable but not reusable. 

The vinyl we use will last between 5-8 years if cared for as directed. They are waterproof 24 hours after application.

All our labels are made of high quality vinyl. They will adhere to almost all smooth surfaces such as glass, wood, plastic, walls and tiles. Sometimes due to the rougher surfaces on some woods application can require a little more patience to apply to then other surfaces.

When purchasing please choose carefully as we do not offer exchanges if you change your mind.

In the unlikely event that your product arrives faulty please email us at prettylittledesigns@outlook.com.au within 10 business days and we will arrange a replacement or refund. Please ensure you email as soon as you receive your order with your full name, order number, description of the item and images of the damaged good. Once we assess the item we will refund the purchase price or provide a replacement.

Unfortunately once you hit the commit button changes can not be made to your order. 

Due to the high volume of order changes I can no longer make changes to an order once it has been placed on the website. Please take the time to select your items carefully. We do not refund due to change of mind. All our items are made to order. 

How To Apply Decal

Step 1:
Clean the area thoroughly with rubbing alcohol or soap and water. Do not use Windex or similar products because it will leave a residue behind that will prevent the decal from adhering well. If using wood canister please ignore this step.

Step 2:
Prepare the decal for application by firmly rubbing a credit card across the transfer tape (transfer tape is the tape placed on the front of decal). This removes any air bubbles that may have formed and makes the sticker cling to the transfer tape.

Step 3:
Peel the white paper backing off the sticker. If the sticker clings to the backing, slowly replace the paper backing and repeat Step 2.

Step 4:
Slowly lower the decal onto the surface and rub it in place firmly with a credit card. For best results, wait 24 hours before moving to the next step.

Step 5:
Slowly peel the clear transfer tape off at an angle. Be careful not to pull the decal off the surface. If sticker pulls away from the surface repeat Step 4.

Patience is the key. Some items require a few tricks if you get stuck please contact me for assistance

Sometimes due to some surfaces it can be a little trickier to apply your labels. The wooden / Kmart wooden lids can be a little trickier due to the rougher surface some of the lids have. If your having a little difficulty applying your labels, I find what works best is to slightly unpeel some of the colour label with your nail and adhere it to the lid. Once you have some of the word adhered you should now be able to pull back the transfer tape slowly. Sometimes certain surfaces just require a little more patience then others. It will be worth it once applies so please be patient and if your still stuck send me and email prettylittledesigns@outlook.com.au

Pretty Little Designs is a huge supporter of supporting small businesses. I know first hand how hard it is to build your business up to have your products seen let alone how to grow your business. Pretty Little Designs is now on the search for wholesaling your products. So if you have something you think would fit in well with Pretty Little Designs I would love to chat further. Ideally I would be looking for anything kitchen and home related products, Pretty gift ideas, handmade products but I am open to discussing all sorts of products so feel free to send me an email to discuss!

Want to stock Pretty Little Designs in your store?

If you reckon your brand and store is a good fit for us, we’d love to hear from you.

Email: deanna@prettylittledesigns.com.au

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