Parcel Protection

$1.95

At Pretty Little Designs, we do our best to ensure your parcel arrives to you safely, but sometimes the unexpected happens. If you’re worried about how we’ll get your parcel to you, don't be! We'll always do our best to ensure it arrives to you safely. But if something should go wrong, don't worry - we've got a backup plan for that too, with a parcel protection policy for your peace of mind.

What is covered in parcel protection?

We understand that online shopping can sometimes be stressful and we want you to know that our customer service team is ready to help. If your parcel is not delivered or damaged in transit by Australia Post or the courier, please contact the customer service team. Once the investigation is closed we will make a decision in regard to your case. Pretty Little Designs will replace any items that are still available in the warehouse and credit you for the items we no longer have. 

This policy offers a replacement of items and a credit only. Strictly no refunds

What is not covered in this policy

 

Please ensure your address details are correct before completing your order. If an incorrect address has been entered into your order we cannot be held responsible for either the recovery or replacement of your order.  If an item is returned to us due to an incorrect delivery address, a re-delivery charge is applicable for re-shipping the order.


HAVE A QUESTION ABOUT THIS PRODUCT?

Pretty Little Designs is always happy to help you. We have created a list of our most common questions and answers for you to make ordering as easy as possible. You can view the Answers to our most common questions here.

If you can’t find the information you need email us at prettylittledesigns@outlook.com.au and someone from our friendly team will reach you as soon as possible.

Our office hours are Monday to Friday 9 am - 5 pm AWST.


PROCESSING TIMES

Pantry containers and other storage solutions without labels will be dispatched within 1-2 business days. At Pretty Little Designs, we meticulously craft each custom vinyl label with dedication and care, ensuring a personalised touch for your order. For purchases including labels, please anticipate a shipping timeframe of up to 2 weeks, as these items are custom-made to meet your specific needs.

SHIPPING

All orders at Pretty Little Designs are sent with tracked shipping. The starting rate for shipping and handling is $5.95, with the final postage cost determined at checkout. For urgent label needs, selecting express post is advised for priority handling in the postal system. Your order ships after completion within our specified processing times. While we strive to expedite delivery, please note that factors such as Covid, severe weather, bushfires, high order volumes during holidays, and other unforeseen events may impact shipping times. We recommend allowing up to 10 working days for delivery.

Note: Worldwide shipping is currently not available.

FAQ

Our friendly customer service team at Pretty Little Designs is always ready to assist you. Whether you're uncertain about how to order or have a specific question about a product, we're here to help. We've also compiled a list of frequently asked questions to make your ordering process as smooth as possible. Should you need further information, feel free to email us or call during our office hours Monday to Friday, 9 am - 5 pm AWST on (08) 95818126

CUSTOM LABELS?

Never underestimate the power of a label – this is our mantra at Pretty Little Designs. Whatever you need to label, we've got you covered. Our Australian team specialises in creating custom labels for any purpose, ensuring your organising journey is as smooth and effective as possible. If you can't find what you're looking for or need assistance with your order, our friendly team is here to help. We understand that placing an order online might not always be straightforward. Whether it's getting the perfect size for your pantry labels or navigating the order process, we're here to help. Check out our FAQ page for guidance and make your ordering process smoother and faster. Remember, "You name it, we label it!" Let us make your organising dreams a reality.

ABOUT US

Pretty Little Designs, born from Deanna's passion for organisation in her family home, has grown into a a household name in Australia as It's more than just a business; it's a personal journey shared with a community who values organiSed, beautiful spaces. Each product, crafted with care, reflects the dedication and love poured into the company since 2017. Pretty Little Designs is about more than just products; it's a dedication to quality and the transformation of homes and lives through organisation.

For more details, you can visit their About Us Page

REVIEWS

Customer Reviews

Based on 107 reviews
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S
Sabrina
Containers

Perfect container for anything really, from fresh fruit to cooked leftovers, nuts and berries. Very versatile and it stays fresh. Very happy with purchase. Highly recommended!

J
Jane D.
Fast and safe delivery

Fast and safe delivery

J
Jane D.
Fast and safe delivery

Fast and safe delivery

C
Carolyn M.
All purchases from PLD are fantastic

Deanna has a fabulous range at PLD also they are very good quality and price. Keep up the great work.

C
Carolyn M.
All purchases from PLD are fantastic

Deanna has a fabulous range at PLD also they are very good quality and price. Keep up the great work.