Parcel Protection

$1.95

115 reviews

At Pretty Little Designs, we do our best to ensure your parcel arrives to you safely, but sometimes the unexpected happens. If you’re worried about how we’ll get your parcel to you, don't be! We'll always do our best to ensure it arrives to you safely. But if something should go wrong, don't worry - we've got a backup plan for that too, with a parcel protection policy for your peace of mind.

What is covered in parcel protection?

We understand that online shopping can sometimes be stressful and we want you to know that our customer service team is ready to help. If your parcel is not delivered or damaged in transit by Australia Post or the courier, please contact the customer service team. Once the investigation is closed we will make a decision in regard to your case. Pretty Little Designs will replace any items that are still available in the warehouse and credit you for the items we no longer have. 

This policy offers a replacement of items and a credit only. Strictly no refunds

What is not covered in this policy

 

Please ensure your address details are correct before completing your order. If an incorrect address has been entered into your order we cannot be held responsible for either the recovery or replacement of your order.  If an item is returned to us due to an incorrect delivery address, a re-delivery charge is applicable for re-shipping the order.


HAVE A QUESTION ABOUT THIS PRODUCT?

Pretty Little Designs is always happy to help you. We have created a list of our most common questions and answers for you to make ordering as easy as possible. You can view the Answers to our most common questions here.

If you can’t find the information you need email us at prettylittledesigns@outlook.com.au and someone from our friendly team will reach you as soon as possible.

Our office hours are Monday to Friday 9 am - 5 pm AWST.


DESCRIPTION

At Pretty Little Designs, we do our best to ensure your parcel arrives to you safely, but sometimes the unexpected happens. If you’re worried about how we’ll get your parcel to you, don't be! We'll always do our best to ensure it arrives to you safely. But if something should go wrong, don't worry - we've got a backup plan for that too, with a parcel protection policy for your peace of mind.

What is covered in parcel protection?

We understand that online shopping can sometimes be stressful and we want you to know that our customer service team is ready to help. If your parcel is not delivered or damaged in transit by Australia Post or the courier, please contact the customer service team. Once the investigation is closed we will make a decision in regard to your case. Pretty Little Designs will replace any items that are still available in the warehouse and credit you for the items we no longer have. 

This policy offers a replacement of items and a credit only. Strictly no refunds

What is not covered in this policy

 

Please ensure your address details are correct before completing your order. If an incorrect address has been entered into your order we cannot be held responsible for either the recovery or replacement of your order.  If an item is returned to us due to an incorrect delivery address, a re-delivery charge is applicable for re-shipping the order.

QUESTIONS


HAVE A QUESTION ABOUT THIS PRODUCT?

Pretty Little Designs is always happy to help you. We have created a list of our most common questions and answers for you to make ordering as easy as possible. You can view the Answers to our most common questions here.

If you can’t find the information you need email us at prettylittledesigns@outlook.com.au and someone from our friendly team will reach you as soon as possible.

Our office hours are Monday to Friday 9 am - 5 pm AWST.
REVIEWS

Customer Reviews

Based on 115 reviews
96%
(110)
4%
(5)
0%
(0)
0%
(0)
0%
(0)
84.0
S
Sarrah
Caravan cute!

Order the Van life sign but there was a delay on the colours I wanted. The lovely people at PLD called me to let me know and offered me another choice if I wanted. Said yes cos I could not wait to get my hands on it. Quick delivery and absolutely love it! so cute.
Highly rate PLD - their products and their service ❤️

v
veronika smethurst
PINK CONTAINERS AND PINK SALT AND PEPPER GRINDERS

LOVE MY PINK STUFF
I also gave my best friend a set for her birthday and she was over the moon.
xx

H
Haritha Singade
Fabulous!

Ordered labels recently. Good quality and look great in our kitchen!
Thank you

A
Alicia Lovell
Starter pack

I purchased the starter pantry pack and was so happy the quality and pop tops very easy to use and stackable!
Loved the labels too!

L
Louise Menolotto
Always Great!

Service is always good, products are great!

123
PROCESSING TIMES

Pantry containers and other storage solutions without labels will be dispatched within 1-2 business days. At Pretty Little Designs, we meticulously craft each custom vinyl label with dedication and care, ensuring a personalised touch for your order. For purchases including labels, please anticipate a shipping timeframe of up to 2 weeks, as these items are custom-made to meet your specific needs.
SHIPPING

All orders at Pretty Little Designs are sent with tracked shipping. The starting rate for shipping and handling is $5.95, with the final postage cost determined at checkout. For urgent label needs, selecting express post is advised for priority handling in the postal system. Your order ships after completion within our specified processing times. While we strive to expedite delivery, please note that factors such as Covid, severe weather, bushfires, high order volumes during holidays, and other unforeseen events may impact shipping times. We recommend allowing up to 10 working days for delivery.

Note: Worldwide shipping is currently not available.
FAQ

Our friendly customer service team at Pretty Little Designs is always ready to assist you. Whether you're uncertain about how to order or have a specific question about a product, we're here to help. We've also compiled a list of frequently asked questions to make your ordering process as smooth as possible. Should you need further information, feel free to email us or call during our office hours Monday to Friday, 9 am - 5 pm AWST on (08) 95818126
CUSTOM LABELS?

Never underestimate the power of a label – this is our mantra at Pretty Little Designs. Whatever you need to label, we've got you covered. Our Australian team specialises in creating custom labels for any purpose, ensuring your organising journey is as smooth and effective as possible. If you can't find what you're looking for or need assistance with your order, our friendly team is here to help. We understand that placing an order online might not always be straightforward. Whether it's getting the perfect size for your pantry labels or navigating the order process, we're here to help. Check out our FAQ page for guidance and make your ordering process smoother and faster. Remember, "You name it, we label it!" Let us make your organising dreams a reality.
ABOUT US

Pretty Little Designs, born from Deanna's passion for organisation in her family home, has grown into a a household name in Australia as It's more than just a business; it's a personal journey shared with a community who values organiSed, beautiful spaces. Each product, crafted with care, reflects the dedication and love poured into the company since 2017. Pretty Little Designs is about more than just products; it's a dedication to quality and the transformation of homes and lives through organisation.

For more details, you can visit their About Us Page
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